Support Center
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Help centre
Step-by-step guides on your account, deposits, withdrawals, wallets and security.
We will never ask for your password, seed phrase, private key or 2FA codes.If anyone asks you for them in our name, it is a fraud attempt. Let us know through the chat, choosing Security and fraud.
Recognise official messagesResults
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Withdrawals
How to request a withdrawal, what each status means and what to do if it is pending or rejected.
Deposits
What to check if your deposit does not appear and what information we need to locate it.
Account and verification
Identity verification (KYC), access to your account and two-factor authentication.
Blockchain and wallets
Networks, TXID, confirmations and network fees.
Bank transfers
Usual timeframes and the information you should prepare.
Security
Information we will never ask for and how to recognise official communications.
Contact and support
Support hours, tickets and how to contact our team.
Didn't find what you were looking for?
Write to us and we will help with your case.