My withdrawal was rejected: what to do

Why it can happen: incorrect or incomplete destination details, a blockchain network that does not match the destination address, identity verification still pending, security checks on the account, or an amount outside the permitted limits.

Check first: the destination address or bank details, the network you selected and whether your identity verification is complete. The rejection message in your account usually shows the reason.

Where are my funds? If a withdrawal is rejected before being sent, the funds normally remain in your account balance. If the withdrawal already shows a TXID, it was sent to the blockchain: in that case, share the TXID with us.

How we can help: contact us through the chat, choosing Deposits, withdrawals and wallets, and tell us the date, amount, asset or currency, withdrawal method and the rejection message. If needed, we will register a ticket and review your case.

Security: we will never ask for your seed phrase, private key or passwords to process or unlock a withdrawal.