How to request a withdrawal and what to do if it is pending

How to request it: log in to your account, go to the withdrawals section, choose the method (bank transfer or wallet), enter the amount and check the destination details before confirming. For wallet withdrawals, make sure the selected network matches the network of the destination address.

Usual statuses: Requested (received), Under review (internal checks), Processed or Sent (on its way to the destination) and Completed. The timeframe depends on the method chosen and the checks required: wallet withdrawals are usually completed sooner than bank transfers, which can take several business days.

If your withdrawal has been pending longer than indicated, contact support with: the request date, the amount and currency or asset, the withdrawal method and, if it went to a wallet, the network and the TXID if it already appears.

Common reasons for delays: incomplete identity verification, incorrect destination details, security reviews or blockchain network congestion. Remember that we will never ask for passwords, seed phrases, private keys or 2FA codes to process a withdrawal.