Information we will never ask you for

Our support team will never ask you, through any channel (chat, email, phone or social media), for your password, your seed phrase, your private key, your two-factor authentication (2FA) codes or your recovery codes.

If anyone asks you for this information, even if they claim to be part of our team, it is a fraud attempt (phishing). Do not share it, and let us know through the support chat by selecting Security and fraud.

What we may ask you for when needed to review your case: your name and email address, the amount and date of a transaction, the blockchain network used, the TXID or transaction hash, and your public wallet address. This information is public or does not give access to your funds.

Recommendations: enable two-factor authentication, use a unique password, do not click links in unsolicited messages, always check the website address before logging in, and keep your seed phrase offline in a safe place.