Support Center
Support for your account, deposits and withdrawals.
Ask our virtual assistant at any time or talk to our team from 11:00 to 20:00, Spain time.
We will never ask for your password, seed phrase, private key or 2FA codes.If anyone asks you for them in our name, it is a fraud attempt. Let us know through the chat, choosing Security and fraud.
Recognise official messagesWhat is your question about?
Choose a topic to see what to check and what information we need.
Withdrawals
How to request a withdrawal, what each status means and what to do if it is pending or rejected.
Help with withdrawalsDeposits
What to check if your deposit does not appear and what information we need to locate it.
Help with depositsAccount and verification
Access, identity verification (KYC) and account recovery.
Help with verificationBlockchain and wallets
Networks, TXID, confirmations and network fees.
View guidesBank transfers
Usual timeframes and the information you should prepare.
View guidesHow support works
Our virtual assistant replies first. If your case needs an individual review, it goes to our team with a ticket number.
Write to us in the chat
Choose the area of your question and tell us what you need.
The assistant replies instantly
It answers general questions using our guides, at any time.
If needed, we open a ticket
You receive your number by email and our team reviews the case during working hours.
Hours and channels
Use whichever channel suits you best. Every request is recorded.
Chat
- Virtual assistant
- 24 hours, every day
- Human team
- From 11:00 to 20:00, Spain time
Ticket by email
For cases that need follow-up. We will send you your ticket number.
tickets@asistment-blockchain.com
Write an emailHelp centre
Step-by-step guides on accounts, deposits, withdrawals, wallets and security.
Go to the help centreFrequently asked questions
My withdrawal is pending: what does it mean?
Withdrawals go through a review before being completed, and the timeframe depends on the method used. The withdrawals guide explains each status. If you need us to review it, tell us the date, amount and method in the chat.
My deposit does not appear in my account
Have the date, amount and method ready. For a crypto deposit, also the network used and the TXID. With that information we can locate it through the chat.
What is a TXID and where do I find it?
It is the public identifier of a transaction on the blockchain. It appears in the history of the platform the funds were sent from. Sharing it is safe: it does not give access to your money.
Why must the network match when sending crypto?
The same asset can exist on several networks. If the sending network does not match the one supported by the destination address, the funds may not arrive. Always check the network before confirming.
How do I know a message really comes from you?
We only communicate through this website, the chat, and emails from the asistment-blockchain.com domain. We will never ask for passwords, seed phrases or codes. If in doubt, ask us in the chat.
Didn't find what you were looking for?
Write to us and we will help with your case.