My deposit does not appear in my account

Bank transfer deposits: these can take several business days depending on the bank and country. Check that the transfer was completed correctly from your bank and that it included the reference provided, if you were given one.

Cryptocurrency deposits: the transaction needs a minimum number of network confirmations before it is credited. Use the TXID on a block explorer to check whether the transaction is confirmed and whether the network used matches the network of the deposit address.

If it does not appear after the usual timeframe, contact support with: method, amount and currency or asset, approximate date and time, and for crypto deposits, the network and the TXID. If you have a bank receipt, you can attach it in the chat.