Support hours, tickets and response times

Virtual assistant: available 24 hours a day, 7 days a week. It answers general questions using our guides and can register your case as a ticket.

Human support team: from 11:00 to 20:00, Spain time (Europe/Madrid). Outside these hours you can still write to us: your case will be registered and our team will reply as soon as possible within working hours.

Tickets: when a case needs individual review, we register it as a ticket and you receive an email with your ticket number. Please quote this number in any follow-up about the same case, so we can find your full history straight away.

Response times: they depend on the type of case and on the number of requests at any given time. Cases involving security, suspected fraud or a compromised account are always handled first.

How to contact us: through the chat on this page, the Send a ticket button, or by email at tickets@asistment-blockchain.com.

Security reminder: we will never ask for your password, seed phrase, private key or 2FA codes, through any channel.