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Identity verification and access to your account
Which documents are usually requested, how to avoid a rejection and what to do if you cannot log in.
We will never ask for your password, seed phrase, private key or 2FA codes.If anyone asks you for them in our name, it is a fraud attempt. Let us know through the chat, choosing Security and fraud.
Recognise official messagesIdentity verification (KYC)
It is mandatory to protect your account and may be required to trade or withdraw funds.
What is usually requested
- A valid identity document: national ID card, passport or residence permit, front and back.
- A recent proof of address, if requested.
To avoid a rejection
- Sharp images in colour, without glare.
- The complete document, not cropped and with all details legible.
- A valid document, not expired.
Access problems
I forgot my password
Use the recovery option on the platform login page. You will receive the instructions at the email address registered in your account.
I lost access to my email or 2FA
Write to us through the chat, choosing Account and verification. We will verify your identity before making any change to your account.
Didn't find what you were looking for?
Write to us and we will help with your case.