Recovering access and enabling two-factor authentication

If you forgot your password: use the password recovery option on the platform login page. You will receive the instructions at the email address registered in your account.

If you no longer have access to your email or to your 2FA device: contact us through the chat, choosing Account and verification. To protect your account, we will verify your identity before making any change and may ask you for identity documents.

Enable two-factor authentication (2FA): it adds a second code, generated on your phone, every time you log in. Activate it from the security settings of your account and keep your recovery codes offline, in a safe place.

Good practices: use a unique password that you do not use on other sites, never share your codes with anyone, and always log in by typing the platform address directly into your browser.

Remember: our team will never ask for your password, 2FA codes or recovery codes. If someone asks you for them, it is a fraud attempt.