Bank transfers: timeframes and required information

Timeframes: bank transfers can take from the same day to several business days, depending on the type of transfer (domestic, SEPA or international), the banks involved and public holidays. International transfers are usually the slowest.

Information we will ask for if you need help: the sending or receiving bank, the amount and currency, the transaction date, the reference or transaction number on the receipt, and whether it is an outgoing or incoming transfer.

For your security: never share your online banking passwords, SMS verification codes or your full card number. Our team will never ask you for them.