Network fees and confirmations

Network fees (gas or fees): these are payments required by the blockchain itself to process a transaction. They are not charged by our team. The amount varies depending on the network and how congested it is. On some networks you need a balance of the native asset to pay them, for example ETH on Ethereum or TRX on Tron.

Confirmations: once sent, the transaction must be included in a block and confirmed by the network. Each platform requires a minimum number of confirmations before crediting funds, so it is normal for some time to pass between sending and crediting.

Pending transaction: this may be due to network congestion or a fee that was too low. You can check its status by entering the TXID in a block explorer for the relevant network. If it has been pending for a long time, contact support with the network and the TXID.